Customer Care

Payment
Here at Lady Scott Jones,we will always honor your convenience and security as our highest priority. For that reason, Lady Scott Jones currently offers a variety of payment methods to suit your preference:

– Credit Card (Visa, Mastercard, and American Express)
– Paypal

It is with confidence that we guarantee all transactions made through our website will remain secure, and that all banking details will remain private and may not be accessed by any third parties.

Order Status
We know you’re excited! If you’d like more information on your item/s shipping schedule, transit details, or estimated delivery time, you may access an update at: info@ladyscottjones.com

Return and Exchange Policy
We want to make the item you receive is everything you’ve imagined and more–so if you encounter any problem, we are happy to help.

Change your mind?
Lady Scott Jones has a flexible return policy: you have within 3 days to return the item, provided that it still in its original condition, with complete packaging including electrical accessories, if applicable. If you are not completely satisfied with your purchase, you have two options:

1. You may choose another item and we will gladly exchange it for you.
2. If you’re undecided, a refund in the form of store credit may be given–take your time and wait for something new to tickle your fancy.

Damage or defect?
It is the policy of Lady Scott Jones that from the moment it arrives in our warehouse all the way until it reaches your doorstep, every possible precaution is taken in order to guarantee that our merchandise is delivered in the best condition.

If your item has arrived in anything less than perfect quality, or if you’ve notice missing parts or hardware, we extend our sincerest apologies. Let us know as soon as you can and we will get to it right away.

All inquiries regarding returns or exchanges may be sent to returns@ladyscottjones.com — please leave us a message detailing your concern or request and we will respond as quickly as we can with instructions regarding return shipping or possible refund.

Refunds or exchanges will be processed as soon as your purchase arrives back at our warehouse.